If members of the public are of the opinion that a programme or a segment of a programme or an advertisement broadcast on Flirt FM has: Breached a provision of Sections 46J (1) (a), (b), (c), (d) or (e); 46K (1), (2) and 46L (1) (a) and (b), 46 M (2) and (3) of the Online Safety and Media Regulation Act 2022 or Failed to comply with a provision of the Coimisiún na Meáin (BAI) Broadcaster Codes (see 2023 Flirt FM Complaints Procedure document) they are entitled to make a formal complaint to Flirt FM. The complaint should be sent to Flirt FM/College Campus Radio DAC (Feedback & Complaints), Áras na MacLéinn, University of Galway, Galway, H91 RTR6, or by e-mail to [email protected].
Under the Online Safety and Media Regulation Act 2022 (“the OSMR Act”), any viewer or listener may refer a complaint to Coimisiún na Meán (formerly Broadcasting Authority of Ireland) if they are unhappy about programme content on an Irish licensed broadcasting service, both radio and television, under the following categories:
Range of matters and relevant sections of the legislation:
• Harm, offence, incitement, and authority of State (section 46J)
• Privacy (section 46K)
• News and Current Affairs (section 46L)
• Advertising (sections 46M(2) or (3), 106(3) and 127(6))
• Retention of copies of programme material (section 46P(1) or (2))
• Media service codes and rules
Your complaint must be made no later than 30 days after the date of the broadcast. Please note that if your complaint relates to two or more related broadcasts, it must be sent within 30 days of the later or latest of these broadcasts.
When submitting a complaint under b) harm & offence, complainants can refer to Coimisiún na Meán’s “Code of Programme Standards”. This Code details a range of factors that may be taken into account when determining whether programme material is harmful or offensive.
For now, complainants can continue using the existing online complaints portal at https://bai.service-now.com/complaints or they can contact
[email protected] or (01) 6441 200 or write to them at: 2-5 Warrington Place, Dublin 02 XP29.
If you wish to make a complaint about something you’ve heard on the station that falls into the above categories you may do so. For more information on the procedure please refer to our updated 2023 Flirt FM Complaints Procedure document.
Right of Reply
The Right of Reply Scheme has been developed by Coimisiún na Meán to provide for the correction of incorrect facts or information that has been broadcast about a person, where the assertions of such incorrect facts or information have impugned that person’s honour or reputation.
A Right of Reply is about the correction of incorrect facts or information; it does not provide for the broadcast of an alternative or contrary opinion. In other words, a person may not be satisfied with the manner in which a broadcaster has relayed information about him/her, but a Right of Reply will not be granted unless the facts or information are factually incorrect such that their honour or reputation have been impugned.
If the matter is one where the facts were correct, but not fairly presented, and was contained in a news or current affairs programme, you can make a complaint under fairness, objectivity and impartiality, as mentioned above.
A copy of the Right of Reply Scheme is available to download from the Coimisiún na Meán website here CnM (fka BAI) Website
If your feedback (positive or negative) falls outside the above areas you can phone us at 091 493470 or email [email protected]. We are a Community Broadcaster and are happy to accept informal feedback and suggestions.